1. Document Information

• Version: 1.0
• Date: 22 May 2025
• Author: CSIRT-ZONER

2. Contact Information

• Team Name: CSIRT-ZONER
• Organization: ZONER, a.s.
• Website: https://www.czechia.com/bezpecnostni-tym-csirt-zoner
• Email: csirt(at)zoner.com; if you want to use PGP, write to security(at)zoner.com
• PGP key for security(at)zoner.com: Download public key
• Phone: +420 603 196 637
• Operating Hours: 24/7

3. Charter

CSIRT-ZONER is the internal security team of ZONER, a.s., responsible for overseeing the cybersecurity of the company’s IT infrastructure, including DNS, web hosting, and cloud services.

• Mandate: The team operates under Act No. 181/2014 Coll. on Cybersecurity and based on the decision of NÚKIB dated 20 November 2018.
• Constituency: Internal infrastructure of ZONER, services provided to customers (web hosting, cloud, DNS), and regulated DNS services.
• Authority: Internal mandate and legal obligation according to Decree No. 82/2018 Coll.

4. Policies

CSIRT-ZONER adheres to principles of confidentiality when handling information. Encrypted communication via PGP is preferred.

Information disclosure is carried out in accordance with internal policies and legal obligations.

5. Services Provided

• Incident response
• Incident analysis and recordkeeping
• Threat monitoring and detection
• Forensic analysis
• Management of security measures for essential service IS
• Internal cybersecurity training

6. Incident Reporting Forms

Incidents can be reported via Incident Reporting Form or email sent to csirt(at)zoner.com; if you want to use PGP, write to security(at)zoner.com

7. Disclaimers

All information in this document is subject to change without prior notice. Users are responsible for ensuring the correct use of contacts and PGP keys.